PRIVACY NOTICE

Malcolm Nicholls Limited (MNL)
Last Reviewed: 30 July 2026

Introduction

Malcolm Nicholls Limited (“MNL”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Notice explains what personal information we collect, how we use it, who we share it with, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details

Malcolm Nicholls Limited
Waterloo Industrial Estate
Bidford-on-Avon
Warwickshire
B50 4JH

Email: accounts@mnl.co.uk 
Telephone: 01789 490382

Information We Collect

We may collect the following personal information:

  • Name
  • Job title
  • Company name
  • Postal address
  • Email address
  • Telephone number
  • Information submitted through contact forms
  • Correspondence with us
  • Website usage data collected through cookies and analytics technologies

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide products and services
  • Manage customer relationships
  • Maintain internal records
  • Improve our products, services and website
  • Conduct customer surveys and market research
  • Send service-related communications
  • Comply with legal and regulatory obligations

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Consent
  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests pursued by MNL, where these do not override your rights and freedoms

Marketing Communications

Where permitted by law, we may send information regarding our products, services, events or promotions.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in marketing emails
  • Contacting us directly using the details above

Sharing Your Information

We do not sell personal information.

We may share personal information with:

  • Trusted service providers
  • Professional advisers
  • Regulatory bodies and law enforcement agencies where required by law

All third parties are required to process personal information securely and in accordance with applicable data protection laws.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or legal guardian and believe that your child has provided us with their personal information, you may contact us using the details provided below to request that it be deleted.

Where we become aware that we have collected personal information from a child in breach of applicable UK data protection law, we will take reasonable steps to delete that information without undue delay.

We do not knowingly use or disclose children’s personal information for direct marketing or other purposes that are prohibited under applicable UK data protection law.

International Transfers

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and business requirements.

Security

We are committed to keeping your information secure.

Appropriate technical, organisational and physical security measures are in place to protect personal information from unauthorised access, disclosure, loss, misuse or alteration.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to processing
  • Request transfer of your personal information where applicable
  • Withdraw consent at any time where consent is the lawful basis for processing

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

Contact MNL

Email: accounts@mnl.co.uk
Telephone: 01789 490382

We will acknowledge and investigate your complaint as promptly as possible.

Information Commissioner’s Office (ICO)

If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

Online Complaint Form: https://ico.org.uk/make-a-complaint

Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

Any changes will be published on this page and the review date will be updated accordingly.